multiple issues

Status: Closed · Asked by Vince FLAdmin on Jun 23, 2026 · 0 views

Vince FLAdmin — Question · Jun 23, 2026

1: {{workflow_url}} in notification email (from today) not replaced with actual url

2: no history (any workflow) old and new layout?

the 3 workflows are fairly new, as the old ones (old gmail, old fb instant leads) stopped working a while ago.

Preeti Paryani — Reply · Jun 23, 2026

Hi Vince,

Thank you for reaching out to us.

Could you please forward the notification email you received to [email protected] so that we can review it and better understand why the {{workflow_url}} Was the variable not replaced with the actual workflow URL?

Additionally, we checked your account and were unable to find any task executions within the last 15 days. This is consistent with the task history section showing no recent tasks, and the workflows currently appear to be inactive from our end.

Once you forward the email to us, we'll investigate the issue further and get back to you with our findings.

Thank you for your cooperation.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Vincent Heubach — Reply · Jun 23, 2026

Hi Preeti,

thanks for the swift reply.

i got word back from my team and there should be no executions in June as the campaigns that drove those ended in may.

so that looks good. i was just confused seeing 67 executions (in 30 days) but no history (in 15 days). i think that's your timeframes there.

i got an email for each of the 3 workflows that were active at the time and was thinking this must be due to execution failure, so where is my history.

guess that email triggered differently then, probably through the facebook credential change, i'd assume.

I'll forward the mails right after i send this response.

Mit freundlichen Grüßen,

Vincent Heubach

FLEET-LINK GmbH

Postfach: 220 116,

56544 Neuwied

Rufnummer: +49 176 547 618 44
E-Mail: [email protected]

Website: www.fleetlink.de

LEGAL NOTICE
This message and any attachments (the "message") is intended solely for the addresses and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet cannot guarantee the integrity of this message. FLEET-LINK GmbH. shall (will) not therefore be liable for the message if modified.

Der Inhalt dieser E-Mail ist vertraulich. Falls Sie nicht der angegebene Empfänger sind oder falls diese E-Mail irrtümlich an Sie adressiert wurde, verständigen Sie bitte den Absender sofort und löschen Sie die E-Mail sodann. Das unerlaubte Kopieren sowie die unbefugte Übermittlung sind nicht gestattet. Die Sicherheit von Übermittlungen per E-Mail kann nicht garantiert werden. Falls Sie eine Bestätigung wünschen, fordern Sie bitte den Inhalt der E-Mail als Hardcopy an.

FLEET-LINK GmbH | In der Illbach 2-4, 56412 Heiligenroth | Amtsgericht Montabaur | HRB 28147 | Ust-IdNr.:DE303445240 | Geschäftsführung: Daniel Heinz, Bernhard Reusch | Postfach: 220 116, 56544 Neuwied | +49 260 299 999 51 | [email protected]

Von: Pabbly Support <[email protected]>
Gesendet: Dienstag, 23. Juni 2026 14:01
An: Vincent Heubach <[email protected]>
Betreff: Re: multiple issues [TCK-177265]

Hi Vince,

Thank you for reaching out to us.

Once you forward the email to us, we'll investigate the issue further and get back to you with our findings.

Thank you for your cooperation.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Vincent Heubach — Reply · Jun 23, 2026

forwarded as requested

Mit freundlichen Grüßen,

Vincent Heubach

FLEET-LINK GmbH

Postfach: 220 116,

56544 Neuwied

Rufnummer: +49 176 547 618 44
E-Mail: [email protected]

Website: www.fleetlink.de

Von: Pabbly Connect <[email protected]>
Gesendet: Montag, 22. Juni 2026 13:38
An: Vincent Heubach <[email protected]>
Betreff: [Action Required] Workflow has been temporarily paused due to error!

Hello Vince FLAdmin,

This email is to notify you that for the workflow "FB Lead Ads | 2026-05-04 | 20251216_Handwerker_ImageAds MAN", the trigger step was not executed due to the following error -

Trigger Name: Facebook Lead Ads > New Lead
Trigger Error:


{"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"error_subcode":460,"fbtrace_id":"Acjg7RSC9rRmn71Xb-qrEBk"}}

Note that the workflow "FB Lead Ads | 2026-05-04 | 20251216_Handwerker_ImageAds MAN" has not been paused and continues to run according to your settings. The possible reasons for the error might be associated with the expiry of the trigger app authentication token or missing permissions.

In order to resolve the error, we request you to re-authorize your trigger app in the workflow and then enable your workflow.

View Task Details

If you think you receive this email by mistake or have any questions about your error, please contact us here. We'll be more than happy to assist you!

PS: 🚀 Get Team Members Access + Get exclusive bonuses worth $28,794 with Yearly Upgrade. Switch to Yearly Plan today!

Pabbly

E3/49, 3rd Floor, Arera Colony, Bhopal, MP, 462016, India

https://www.pabbly.com/

Vincent Heubach — Reply · Jun 23, 2026

forwarded as requested

Mit freundlichen Grüßen,

Vincent Heubach

FLEET-LINK GmbH

Postfach: 220 116,

56544 Neuwied

Rufnummer: +49 176 547 618 44
E-Mail: [email protected]

Website: www.fleetlink.de

Von: Pabbly Connect <[email protected]>
Gesendet: Montag, 22. Juni 2026 13:26
An: Vincent Heubach <[email protected]>
Betreff: [Action Required] Workflow has been temporarily paused due to error!

Hello Vince FLAdmin,

This email is to notify you that for the workflow "FB Lead Ads | 2026-05-04 | 202603_AlwaysOn_DE_LEAD", the trigger step was not executed due to the following error -

Trigger Name: Facebook Lead Ads > New Lead
Trigger Error:


{"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"error_subcode":460,"fbtrace_id":"A2nwOaryjbT7JvdgIH3s5SY"}}

Note that the workflow "FB Lead Ads | 2026-05-04 | 202603_AlwaysOn_DE_LEAD" has not been paused and continues to run according to your settings. The possible reasons for the error might be associated with the expiry of the trigger app authentication token or missing permissions.

In order to resolve the error, we request you to re-authorize your trigger app in the workflow and then enable your workflow.

View Task Details

If you think you receive this email by mistake or have any questions about your error, please contact us here. We'll be more than happy to assist you!

PS: 🚀 Get Team Members Access + Get exclusive bonuses worth $28,794 with Yearly Upgrade. Switch to Yearly Plan today!

Pabbly

E3/49, 3rd Floor, Arera Colony, Bhopal, MP, 462016, India

https://www.pabbly.com/

Vincent Heubach — Reply · Jun 23, 2026

aaaaaand number 3.

Mit freundlichen Grüßen,

Vincent Heubach

FLEET-LINK GmbH

Postfach: 220 116,

56544 Neuwied

Rufnummer: +49 176 547 618 44
E-Mail: [email protected]

Website: www.fleetlink.de

Von: Pabbly Connect <[email protected]>
Gesendet: Montag, 22. Juni 2026 13:11
An: Vincent Heubach <[email protected]>
Betreff: [Action Required] Workflow has been temporarily paused due to error!

Hello Vince FLAdmin,

This email is to notify you that for the workflow "FB Lead Ads | 2026-05-04 | 202603_Logistiker", the trigger step was not executed due to the following error -

Trigger Name: Facebook Lead Ads > New Lead
Trigger Error:


{"error":{"message":"Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.","type":"OAuthException","code":190,"error_subcode":460,"fbtrace_id":"AnZWAWnSTr7aZU-7fytoQt8"}}

Note that the workflow "FB Lead Ads | 2026-05-04 | 202603_Logistiker" has not been paused and continues to run according to your settings. The possible reasons for the error might be associated with the expiry of the trigger app authentication token or missing permissions.

In order to resolve the error, we request you to re-authorize your trigger app in the workflow and then enable your workflow.

View Task Details

If you think you receive this email by mistake or have any questions about your error, please contact us here. We'll be more than happy to assist you!

PS: 🚀 Get Team Members Access + Get exclusive bonuses worth $28,794 with Yearly Upgrade. Switch to Yearly Plan today!

Pabbly

E3/49, 3rd Floor, Arera Colony, Bhopal, MP, 462016, India

https://www.pabbly.com/

Preeti Paryani — Reply · Jun 23, 2026

Hi Vince,

Thank you for forwarding the emails.

We checked the notifications and found that all three emails were triggered because the Facebook Lead Ads connection expired. Facebook returned an authentication error stating that the access token was invalidated due to a password change or a security-related session reset.

Regarding your queries:

1. Why was {{workflow_url}} it not replaced with the actual URL?
This appears to be a template-related issue in the notification email. Since this was an authentication error notification, the variable was not rendered correctly.

2. Why is there no task history in either the old or new layout?
The trigger failed before it could fetch any lead data from Facebook. Since no workflow execution occurred, no task history was generated.

3. Why did I receive these emails?
The emails were sent because the Facebook Lead Ads trigger connection expired. They were not related to workflow executions failing, but rather to the trigger being unable to authenticate with Facebook.

If you want these workflows to run. Kindly set up a new connection with the trigger, enable your workflow, and let us know how it goes.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Vincent Heubach — Reply · Jun 23, 2026

you guys are fast!

thanks for the response. i consider this resolved then.

will setup new connections once we get new campaigns.

Have a good one!

Mit freundlichen Grüßen,

Vincent Heubach

FLEET-LINK GmbH

Postfach: 220 116,

56544 Neuwied

Rufnummer: +49 176 547 618 44
E-Mail: [email protected]

Website: www.fleetlink.de

Von: Pabbly Support <[email protected]>
Gesendet: Dienstag, 23. Juni 2026 14:22
An: Vincent Heubach <[email protected]>
Betreff: Re: multiple issues [TCK-177265]

Hi Vince,

Thank you for forwarding the emails.

Regarding your queries:

If you want these workflows to run. Kindly set up a new connection with the trigger, enable your workflow, and let us know how it goes.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Preeti Paryani — Reply · Jun 23, 2026

Hi Vince,

You're most welcome!

We're glad we could help clarify the behavior and resolve your concerns.

Since the issue has been understood and no further action is required at this time, we will go ahead and close this thread. When you're ready to launch new campaigns, simply set up fresh Facebook Lead Ads connections, and you should be good to go.

If you need any assistance in the future, please don't hesitate to reach out.

Have a great day ahead!

On Jun 23, 2026, 12:25 PM, Vincent Heubach <[email protected]> wrote:

you guys are fast!

thanks for the response. i consider this resolved then.

will setup new connections once we get new campaigns.

Have a good one!

Mit freundlichen Grüßen,

Vincent Heubach

FLEET-LINK GmbH

Postfach: 220 116,

56544 Neuwied

Rufnummer: +49 176 547 618 44
E-Mail: [email protected]

Website: www.fleetlink.de

LEGAL NOTICE
This message and any attachments (the "message") is intended solely for the addresses and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet cannot guarantee the integrity of this message. FLEET-LINK GmbH. shall (will) not therefore be liable for the message if modified.

Der Inhalt dieser E-Mail ist vertraulich. Falls Sie nicht der angegebene Empfänger sind oder falls diese E-Mail irrtümlich an Sie adressiert wurde, verständigen Sie bitte den Absender sofort und löschen Sie die E-Mail sodann. Das unerlaubte Kopieren sowie die unbefugte Übermittlung sind nicht gestattet. Die Sicherheit von Übermittlungen per E-Mail kann nicht garantiert werden. Falls Sie eine Bestätigung wünschen, fordern Sie bitte den Inhalt der E-Mail als Hardcopy an.

FLEET-LINK GmbH | In der Illbach 2-4, 56412 Heiligenroth | Amtsgericht Montabaur | HRB 28147 | Ust-IdNr.:DE303445240 | Geschäftsführung: Daniel Heinz, Bernhard Reusch | Postfach: 220 116, 56544 Neuwied | +49 260 299 999 51 | [email protected]

Von: Pabbly Support <[email protected]>
Gesendet: Dienstag, 23. Juni 2026 14:22
An: Vincent Heubach <[email protected]>
Betreff: Re: multiple issues [TCK-177265]

Hi Vince,

Thank you for forwarding the emails.

We checked the notifications and found that all three emails were triggered because the Facebook Lead Ads connection expired. Facebook returned an authentication error stating that the access token was invalidated due to a password change or a security-related session reset.

Regarding your queries:

1. Why was {{workflow_url}} it not replaced with the actual URL?
This appears to be a template-related issue in the notification email. Since this was an authentication error notification, the variable was not rendered correctly.

2. Why is there no task history in either the old or new layout?
The trigger failed before it could fetch any lead data from Facebook. Since no workflow execution occurred, no task history was generated.

3. Why did I receive these emails?
The emails were sent because the Facebook Lead Ads trigger connection expired. They were not related to workflow executions failing, but rather to the trigger being unable to authenticate with Facebook.

If you want these workflows to run. Kindly set up a new connection with the trigger, enable your workflow, and let us know how it goes.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

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