AI Assistant Knowledge Base

How do I format a price list for my AI Assistant Knowledge Base .txt file?

Hello @Toowie,

Thanks for your question!

To format a price list for your AI Assistant Knowledge Base (.txt file), we recommend keeping the structure simple, clean, and consistent so that the assistant can easily interpret and retrieve pricing information.

Example Format:

Product: Basic Plan
Price: $9.99/month
Features: Email Support, 1 GB Storage

Product: Pro Plan
Price: $19.99/month
Features: Priority Support, 10 GB Storage

Product: Enterprise Plan
Price: $49.99/month
Features: Dedicated Account Manager, 100 GB Storage, SLA

Best Practices:

• Use clear labels like Product, Price, and Features.
• Keep one product block per section, separated by a line or blank space.
• Avoid unnecessary formatting (like tables or special symbols), as it's a plain .txt file.

Hello @Toowie,

Thanks for your question!

To format a price list for your AI Assistant Knowledge Base (.txt file), we recommend keeping the structure simple, clean, and consistent so that the assistant can easily interpret and retrieve pricing information.

Example Format:

Product: Basic Plan
Price: $9.99/month
Features: Email Support, 1 GB Storage

Product: Pro Plan
Price: $19.99/month
Features: Priority Support, 10 GB Storage

Product: Enterprise Plan
Price: $49.99/month
Features: Dedicated Account Manager, 100 GB Storage, SLA

Best Practices:

• Use clear labels like Product, Price, and Features.
• Keep one product block per section, separated by a line or blank space.
• Avoid unnecessary formatting (like tables or special symbols), as it's a plain .txt file.

Let us know if you have any other questions.

The knowledgebase format looks correct. Could you please share the Inbox ID where the agent responded with the fallback message instead of using the knowledgebase?

The knowledgebase format looks correct. Could you please share the Inbox ID where the agent responded with the fallback message instead of using the knowledgebase?

Hello @Toowie,

If the AI Assistant isn’t responding accurately, it could be due to the current instructions being too broad or unclear.

Please try asking more specific questions like “What is the price of [Product]?” to test if it pulls correctly from the knowledge base. If not, we recommend refining the instructions to be clearer and more direct, then testing again.

Let us know how it goes — we’re here to help if needed.