am not receiving new mail in workflow

Status: Open · Asked by Parth Nayak on · 0 views

Parth Nayak — Question ·

workflow name

Indiamart AI Sales agent mail reply by client


am not getting new mail in trigger of workflow so unable to automate

Preeti Paryani — Reply ·

Hi @Parth,

We checked your workflow and found that it is currently disabled.

Upon reviewing the trigger response, it appears that the Gmail account you are trying to use is already configured in another workflow. Please note that the Gmail “New Email” trigger can only be set up in one workflow per account.

That’s why you are not receiving any data here—the trigger response shows that Gmail is already connected to this workflow:
https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY4MDYzNjA0Mzc1MjZjNTUzMzUxM2Ii_pc

What you can do:

  • Either remove the Gmail trigger from the existing workflow and set it up here, or
  • Use Email Parser as an alternative, or
  • Add a Router in the existing workflow and handle this use case there.

Please let us know how you'd like to proceed or if you need help with the setup.

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