automatic adjustment of message duration - i don't like it

Hello there,

Thanks for contacting us.

As per your concern, I've forwarded the request to the Tier-2 team to investigate and provide information. We will get back to you as soon as we hear from them. It may take up to 48 hours to get back to you.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Hello there,

As we checked your account, you have multiple WhatsApp Numbers connected in your account. Can you confirm if you are facing this issue with all the numbers or with a particular number? If you are facing this issue with a particular number, then can you let us know which number it is so that we can check accordingly?

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Hi,

+569 XXXX 7515 confirmed issue
+569 XXXX 6440 confirmed issue
+569 XXXX 3207 confirmed issue

I'll check those three—I have them right here in my office. The other one with coexistence (XXXX 4699) is with an employee at home, so I can't verify it.

The other numbers do not involve coexistence between WhatsApp for Android and the WhatsApp API.

For example, this is a conversation between XXXX 7515 and XXXX 3207, and I'm sure that both of them have messages that are 90 days old in the WhatsApp app for Android:

Steps to reproduce the bug

1) Have a phone with WhatsApp Business installed on a stock Android device (e.g., Samsung)

2) Set the message retention period to 90 days (on the same phone)

3) Connect it to Pabbly ChatFlow

4) Receive (or send) a message to a third party

Hello there,

Thank you for providing the requested information.

I've forwarded the concern to the Technical Team. Will get back to you as soon as I hear from the Team about your concern. It may take up to 48 hours to get back to you with the answers.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Hello,

The Disappearing Messages setting is a feature of the WhatsApp Business App/WhatsApp client and is managed directly by Meta. It is not controlled or implemented by Pabbly or any other Tech Provider.

If the 90-day disappearing messages setting was turned off automatically, you'll need to check this with Meta/WhatsApp Support, as this behavior is outside our control.

Hello there,

I trust you’re doing well. I wanted to check in regarding the email I sent earlier. 

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

I read the email, the problem is in facebook, not in pabbly.

Hello there,

Alright, thank you for your acknowledgement.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Alright

f g b:
Hello,Ever since I migrated my numbers to Pabbly Charflow in coexistence mode, even though I have a preset message retention period of 90 days, the retention period automatically changes to unlimited for the first message I send (regardless of the platform: mobile, desktop, Pabbly app, or Pabbly web

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Hello there,

Thanks for contacting us.

Could you please elaborate if you have any new concerns so we can help you accordingly?

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com