Can you help me, I don't know what the problem is?
Status: Open · Asked by Mohammed Jaber on · 0 views
Can you help me, I don't know what the problem is?
Hello @Mohammed Jaber,
Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.
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Hello @Preeti Paryani
Workflow URL
Please allow us some time to look into this concern. We will get back to you with an update soon.
Hello @Mohammed Jaber,
Upon reviewing your workflow and conducting several tests, we have concluded that the organizational goals should be added using the suggested values indicated in the error message shown in the attached screenshot. This will help avoid issues related to goal configuration.
However, when we attempted to enter the goals using these suggested values, we encountered errors stating that the campaign has been archived. Based on this, we recommend reviewing your campaign configurations, as the issue seems to stem from campaign permissions or settings.
What is required of me now?
Hello @Mohammed Jaber,
At this point, we kindly request you to review the campaign settings in your account, specifically checking if the campaign is archived or inactive.
Please ensure the campaign you are trying to add goals to is active and properly configured.
Once the campaign is active, you can proceed with adding the organizational goals using the suggested values provided in the error message.
Let us know once you have updated the campaign status, and we will be happy to assist you further if needed!