Can't update a task in Zoho CRM insert/update record event
Status: Open · Asked by Giladi on · 0 views
Hello,
When I try to update a task, I get this message:
"The given module is not supported for this api".
this is my workflow:
https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZjMDYzNjA0MzY1MjZiNTUzMTUxMzIi_pc
How can I update a task using Pabbly?
Thank you.
Hello @Giladi
Can you please specify in which step you are facing the issue
As we have checked the provided workflow it seems it's working fine, refer to the attached screenshot for more info.
Thank you for the answer.
This is not the Zoho CRM insert/update record event, but a regular API call that I used as a replacement method.
I created another workflow and reproduced the issue, you can check it there:
https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZjMDYzNjA0MzA1MjZkNTUzMTUxMzci_pc
Hello @Giladi
As we have checked, the "Duplicate Check Fields" field contains the task ID instead of the correct data, refer to the attached image for more info. Please refer to this tutorial -
youtube.com/watch v=wID-F-Ge2yc
Kindly enter the details accordingly and let us know if you still face the same issue.
I tried every combination possible.
No matter what I put there, I get "the given module is not supported for this api".
You can play with it to test if you wish, as long as the module is a task, it doesn't work.
Hello @Giladi
We apologize for the inconvenience. The issue has been escalated to our technical team. Please allow us some time, and we will get back to you soon.
Hello @Giladi
As we have checked the API docs of the Zoho CRM we found that the Insert/Update Record action doesn't have the tasks module under the supported modules, this is the reason you were getting the error.
However, if you specifically want to create or update a record under the tasks module please let us know. So our team can check and try adding separation actions for the same.