Chat Rules To Close are not working since starting for me

Hi Abhilesh,

Thank you for bringing this to our attention!

We took a look at your Chat Status Rules configuration in your screenshot and confirmed that you have correctly set up rules to close chats in the Open, Pending, and AI Assistant statuses after 1 day.

Since these rules are set with a 1-day delay, the system tracks inactivity (meaning the 24-hour countdown only starts after the very last message is exchanged).

To help us investigate why this isn't triggering for you, please share the chat links or the specific phone numbers of the conversations that did not close automatically according to your rules.

Looking forward to your response!

Here are few examples :https://chatflow.pabbly.com/app/inbox?id=697f65d6e377dfbcde6c88d5
https://chatflow.pabbly.com/app/inbox?id=68932a53a35883a1296c41e8
https://chatflow.pabbly.com/app/inbox?id=68932bbea35883a1296cb7ae
https://chatflow.pabbly.com/app/inbox?id=6a56310c74599e27c485e66e

Hi Abhilesh,

Thank you for sharing those specific chat conversation links. They were incredibly helpful for our team to conduct a deep-dive technical audit of your account.

we have escalated this issue to our engineering team. They are currently reviewing the auto-closure engine.

We will keep this ticket open and update you here the exact moment the developers deploy a patch for this. We appreciate your patience while we get this fixed for your workflows!

Hi Abhilesh,

Our engineering team has identified and resolved the backend issue affecting the Chat Status Rules auto-closure engine.

The system process has been patched and restarted. It is currently clearing out the accumulated backlog, so your active chats matching your 1-day inactivity rule will now close automatically as expected.

Please keep an eye on your inbox over the next few hours, and feel free to reach out if you notice any further issues!

You're very welcome, Abhilesh!

We're glad to hear everything is back on track. If you run into any other issues or need assistance with Pabbly Chatflow in the future, please feel free to reach out anytime.

Have a great day ahead!