Chatflow module not getting started

Status: Open · Asked by Nayana Vaity on · 0 views

Preeti Paryani — Reply ·

Hey @nayana,

Thanks for sharing the workflow and details.

We’ve checked your Chatflow, and it appears to be working correctly. However, the chats in your inbox are currently in “Intervened” status.

Please note:

  • Chatflow automation triggers only when the chat status is “Open”
  • If the “Intervene” button is clicked, the chat moves to Intervened, and the flow will not trigger

So, for the flow to work as expected, ensure the chat remains in Open status.

Hope this clarifies why the flow was not triggering for those chats. Let us know if you need further assistance.

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