Conditions were true but workflow not processed

Status: Open · Asked by Parth Nayak on · 0 views

Parth Nayak — Question ·

workflow name: Sriranga Indiamart direct enquiry to WA and Gsheet

Filter condition is there in 3:04 pm mail today however not processed

Preeti Paryani — Reply ·

Hello @Parth,

Could you please join the meet?

Parth Nayak — Reply ·

IjU3NjUwNTZhMDYzMDA0M2Q1MjZkNTUzYzUxMzI1MTYyNTQzMDBmMzQi_pc

Preeti Paryani — Reply ·

Hello @Parth,

Apologies for the earlier oversight of the meeting.

Upon thoroughly reviewing your workflow, we have noticed that the key mapped in the filter contains extra text along with the email, which causes the 'equals to' condition to fail. If the From field contains the required email address, then changing the filter type from Equals to to Contains should resolve the issue. Refer to the attached image for a better understanding

Once updated, the workflow should function as expected.

Parth Nayak — Reply ·

filter changed let me confirm if resolved

Preeti Paryani — Reply ·

Sure, let us know how it goes.

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