connecting new whatsapp business number and seeing a reply box in the inbox message

Status: Closed · Asked by Roger Thoman on · 0 views

Roger Thoman — Question ·
My WhatsApp Cloud API is connected successfully. Incoming messages appear in Chatflow, but there is no message composer at the bottom of the Inbox, even though the customer initiated the conversation within the last 24 hours. Is there an Inbox setting or Agent assignment required to enable manual replies?
Roger Thoman — Reply ·

Kindly disregard. Thank you.

Pabbly Support — Reply ·

Hello Roger,

Thanks for contacting us.

If you receive an incoming message and the 24-hour window is open, then you need to first hit the Intervene button, and then you will be able to reply to the message. For any message that you have not replied to, and 24 hours have passed, then you can only send a Template message so that the user replies to your message to activate the 24-hour window.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Back to all forum threads · Log in to reply