Connecting Thrivecart to System IO: Issues when adding new contact to Systeme IO

Status: Closed · Asked by Aggie Meroni on · 0 views

whitebeedigital.com — Question ·

I've used these forums to set up a workflow so that when a purchase is made in Thrivecart, a contact is then added to Systeme IO with a tag.

The workflow works if the contact is already in Systeme IO, but doesn't work if they are not. However, it says it's a success - but there's no new contact in System IO when we test it.

Could someone assist? Thanks.

whitebeedigital.com — Reply ·
Hello @whitebeedigital.com,

We have recorded a short explanation of the issue within your workflow. Please follow the recommended suggestion and let us know if it helps resolve the issue.

https://www.awesomescreenshot.com/video/38863021?key=73f85ca8da9cf92f9f0ac1cc9591e627


Thank you!

However, the test email that I've used isn't showing in Systeme IO and I'm still getting an error on 'Add Contact to Tag' when the email address doesn't already exist. Could you have another look?

Preeti Paryani — Reply ·

Hello @whitebeedigital.com,

Could you please try testing the workflow using a different email address and let us know the outcome? Also, kindly record the entire process while testing. If the issue persists, please share the screen recording with us so we can assist you more effectively.

Looking forward to your response.

whitebeedigital.com — Reply ·

Just to update: the contact is now being created in Systeme IO and it now seems to be adding the relevant tag!

Arshil Ahmad — Reply ·

Thank you for the update. We are glad it's working now.

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