Connecting with KIT

Hi Pabbly team,
I want a 3 step flow which is like this:
1. Subscriber purchases a service on Tagmango
2. Add subscriber to Kit
3. Add tag to subscriber
I created this flow and it was working fine till 18 March. I saw today that after that only 1st 2 steps where executed and the 3rd step is showing error.
I have attached the error message as a screenshot. Please help! This is very important for me!

Hi @Nehha Jaiswal,

Thank you for sharing the details and screenshot.

As per the error, it appears that your KIT (V4) connection has expired, which is why the 3rd step (adding tag) is failing.

Suggested Fix:

• Please reconnect the KIT account by creating a new connection (as mentioned in the error)
• Update the connection in your workflow

Looking forward to your response.

Hi @Nehha Jaiswal,

Thank you for sharing the details and screenshot.

As per the error, it appears that your KIT (V4) connection has expired, which is why the 3rd step (adding tag) is failing.

Suggested Fix:

• Please reconnect the KIT account by creating a new connection (as mentioned in the error)
• Update the connection in your workflow

Also, could you please share the workflow URL so we can check the setup more thoroughly and assist you further?

Looking forward to your response.

Hey @Nehha Jaiswal,

Thank you for sharing the workflow URL.

To assist you further and investigate this issue more effectively, could you please confirm whether you are currently using a paid plan or on a trial plan?

This information will help us better understand the behavior and provide you with an accurate and permanent solution.

Looking forward to your confirmation.

I am on a paid plan. I am reconnecting this workflow and it is working for few hours and again throwing the same error!
I have not paid for this. I am just fixing the errors. Can you please permanently fix this? Need urgent help.

Hi @Nehha Jaiswal,

Thank you for sharing the details.

We have checked your workflow, and it appears that in Step 2 you are using the Kit (V4) application, while in Step 3 you have used Kit (V4) (API Key). This mismatch in applications is likely the reason the workflow works intermittently and then starts failing.

To ensure consistent performance, we recommend using the same application connection in both steps. Since Step 2 is working fine with Kit (V4), please update Step 3 to use the same Kit (V4) application and reselect the action event accordingly.

After making this change, kindly test the workflow again and let us know if the issue persists. We will be happy to assist you further if needed.

Dear Preeti,
I did that today to check if it will help me. Earlier both were same Kit(v4).
After changing now it is working again. But the problem is reappearing with an interval of 20 to 24 hours.

Hi @Nehha Jaiswal,

Thank you for the update.

Upon reviewing your workflow, we noticed that in Step 2, you are using Connection #5, whereas in Step 3, a different connection is being used. This inconsistency in connections can lead to such intermittent issues.

If both connections belong to the same account, we recommend using the same connection in both steps. Specifically, please update Step 3 to use Connection #5, as it appears to be working consistently without issues.

Once updated, kindly test the workflow again and monitor if the issue persists over time.

Please keep us posted on the results—we’ll be happy to assist further if needed.