Customer Management Questions

I am wondering if it is possible to:

a) prevent a customer from accidently creating a second(duplicate) subscription by telling him he already has a scubscription.
b) blacklist customers whose previous subscriptions were not payed before or customers which caused chargebacks.

Can anybody help?

Hello Ilina,

We would like to inform you that yes this is possible through the Webhook and the API.

You can run the Get Single Customer via customer email API , if the customer exist then avoid creating new customer and if the customer does not exist then you can create customer.

Please refer to the link for API - https://apidocs.pabbly.com/?version=latest#898d4498-51ed-43aa-8f10-ee73addfa255

Also, you have to set the Subscription Renew Webhook so that you can catch the webhook of subscription renew through which you can check the status of the subscription. If you find any status rather than Live / Trial / Future then you can directly block the customer and do not provide them the access of your plan, if you wanted to block the customer.

Please refer to the link for Webhook - https://www.pabbly.com/subscriptions/docs/webhooks/

Hope the above information helps.

If you need further support please reach out to us.

Regards,
Vipin Mishra