Delivery Server blocked for a week

Hi Pabbly Support Team,

Our email delivery server has been blocked for the past one week, and we are still unable to send emails. This prolonged blockage is affecting our ongoing campaigns and business operations.

Please investigate this issue on priority and unblock the email delivery server immediately. Also, let us know the exact reason for the block and whether any action is required from our side to prevent this from happening again.

Please treat this as urgent and provide a resolution at the earliest.

Hello,

We have checked your email delivery server, and it is now unblocked and ready to send emails.

The SMTP server was previously blocked due to a spam trap hit, which resulted in our team temporarily blocking the server. However, the block has now been removed.

Please check the status from your end and try sending emails again. Let us know if you continue to face any issues.

Hi ,

Server is still showing blocked

Hello,

We have checked your SMTP server, and it is unblocked and ready to use. Please refer to the screenshot shared below for confirmation.

We also recommend cleaning your subscriber list and removing invalid or inactive email addresses to avoid a high bounce rate. This will help maintain your email deliverability and reduce the chances of your delivery server being blocked again.

Please let us know if you face any further issues.

can you also remove the sent with pabbly in the footer. Cant seem to find a way to remove it.

Hello,

Yes, we have disabled the "Sent with Pabbly" footer from your emails. It should no longer appear in the footer.

Please check and let us know if you still see it.

My tier was upgraded and now it shows Tier 1 again , please fix this asap

Hello,

We reviewed your account and found that the sending tier was downgraded to Tier 1 because the previously used email list was not sufficiently clean and included a spam-trap email address.

To improve the sending tier again, we recommend gradually increasing your email-sending volume while maintaining positive engagement and delivery performance. Please ensure that you use a properly cleaned and verified email list for future campaigns.

With consistent sending activity and a healthy email-sending reputation, your tier may be upgraded again based on the overall performance of your campaigns.