Email Marketing Help

Status: Closed · Asked by Luis Escobar on · 0 views

Luis Escobar — Question ·
Good afternoon. I received an email stating that my mailing was paused due to a supposed spam trap. I find this very strange, as I have been using this mailing list on various platforms—such as SendPulse—for some time, and I have even been using it on Pabbly for about two weeks.

The main reason for my message is to find out how to get unblocked and how I can send messages again.
Pabbly Support — Reply ·

Hello Luis,

Your latest email campaign has hit a spam trap, due to which your email sending has been blocked on our internal SMTP server.

A spam trap is a serious concern for us because it negatively impacts our SMTP server's reputation and increases the risk of our servers being blacklisted by major email service providers. If our SMTP servers are added to multiple blacklists, it can lead to email deliverability issues for all users.

Could you please let us know how you vetted your email list and what procedure you followed to obtain consent from your email subscribers before adding them to your mailing list?

Thanks & Regards,
Arshil Ahmad
Pabbly.com

Luis Escobar — Reply ·

Thank you for your message and for informing me about this issue.

I understand the seriousness of a spam trap and appreciate the opportunity to explain our process.

Our mailing list consists of users and companies who voluntarily requested information through our websites and contact forms. Before being added to our database, each contact submits their own information to receive details about our services, updates, and future communications. We do not purchase, rent, or use third-party mailing lists.

To maintain the quality of our database, we periodically remove unsubscribed contacts, invalid email addresses, and addresses that generate delivery problems. However, it is possible that an older email address became a spam trap over time without our knowledge.

After receiving your notification, we immediately paused our mailings and have started reviewing the entire database. We are removing older and inactive contacts, validating the remaining email addresses, and further strengthening our list hygiene procedures to prevent this situation from happening again.




De: Pabbly Support <[email hidden]>
Para: <[email hidden]>
Fecha: mar, 30 jun 2026 17:23:07 -0600
Asunto: Re: Email Marketing Help [TCK-177779]

Hello Luis,

Your latest email campaign has hit a spam trap, due to which your email sending has been blocked on our internal SMTP server.

A spam trap is a serious concern for us because it negatively impacts our SMTP server's reputation and increases the risk of our servers being blacklisted by major email service providers. If our SMTP servers are added to multiple blacklists, it can lead to email deliverability issues for all users.

Could you please let us know how you vetted your email list and what procedure you followed to obtain consent from your email subscribers before adding them to your mailing list?

Thanks & Regards,
Arshil Ahmad
Pabbly.com



Pabbly Support — Reply ·

Could you also please confirm whether you use a single opt-in or a double opt-in process when collecting email subscribers? This information will help us better understand how your mailing list is built and assist us in our review.

Thanks & Regards,
Arshil Ahmad
Pabbly.com

Luis Escobar — Reply ·

Hi,

Thank you for your follow-up.

We use a single opt-in process. Users voluntarily provide their information through our website contact forms when requesting information about our services. As part of the submission process, they accept our privacy notice and consent to being contacted regarding their inquiry and future communications related to our services.

We do not purchase or use third-party mailing lists. All contacts are collected directly from users who have interacted with our business.

Following your feedback, we are also strengthening our list hygiene procedures by reviewing older contacts, removing inactive or invalid addresses, and ensuring our database remains up to date before future campaigns.




De: Pabbly Support <[email hidden]>
Para: <[email hidden]>
Fecha: mar, 30 jun 2026 18:47:15 -0600
Asunto: Re: Email Marketing Help [TCK-177779]

Could you also please confirm whether you use a single opt-in or a double opt-in process when collecting email subscribers? This information will help us better understand how your mailing list is built and assist us in our review.

Thanks & Regards,
Arshil Ahmad
Pabbly.com



Pabbly Support — Reply ·

Hello Luis,

Thank you for the confirmation.

Your email sending capability cannot be restored until you clean your email list using a professional email verification tool. You can use Pabbly Email Verification or any other reputable email verification service to clean your list.

Once your email list has been cleaned, please provide us with proof of the verification, such as the invoice for your email verification plan and the verified email list. After reviewing the evidence, we can restore your email sending capability using our internal SMTP.

Thanks & Regards,
Arshil Ahmad
Pabbly.com

Luis Escobar — Reply ·






De: Pabbly Support <[email hidden]>
Para: <[email hidden]>
Fecha: mié, 01 jul 2026 11:55:39 -0600
Asunto: Re: Email Marketing Help [TCK-177779]

Hello Luis,

Thank you for the confirmation.

Your email sending capability cannot be restored until you clean your email list using a professional email verification tool. You can use Pabbly Email Verification or any other reputable email verification service to clean your list.

Once your email list has been cleaned, please provide us with proof of the verification, such as the invoice for your email verification plan and the verified email list. After reviewing the evidence, we can restore your email sending capability using our internal SMTP.

Thanks & Regards,
Arshil Ahmad
Pabbly.com



Pabbly Support — Reply ·

Please import only the Safe (valid) email addresses into your Pabbly Email Marketing account and delete any other existing lists you have in your Pabbly Email Marketing account. Once you've done that, let us know, and we'll forward your unblocking request to our Email Compliance Team.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Luis Escobar — Reply ·
I had already done it when they blocked me, now I've stayed only with the valid ones and I've deleted all those who unsubscribed too



De: Pabbly Support <[email hidden]>
Para: <[email hidden]>
Fecha: mié, 01 jul 2026 13:56:19 -0600
Asunto: Re: Email Marketing Help [TCK-177779]

Please import only the Safe (valid) email addresses into your Pabbly Email Marketing account and delete any other existing lists you have in your Pabbly Email Marketing account. Once you've done that, let us know, and we'll forward your unblocking request to our Email Compliance Team.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com



Pabbly Support — Reply ·

Thank you for the confirmation. Could you please share the name of the list where you added these subscribers?

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Luis Escobar — Reply ·
They are those two lists








De: Pabbly Support <[email hidden]>
Para: <[email hidden]>
Fecha: mié, 01 jul 2026 14:59:56 -0600
Asunto: Re: Email Marketing Help [TCK-177779]

Thank you for the confirmation. Could you please share the name of the list where you added these subscribers?

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com



Pabbly Support — Reply ·

The list you shared here was imported on June 1, 2026. Please import the current list that you shared in your previous email, and then let us know.
image.png
Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Luis Escobar — Reply ·
The list I cleaned was the same one I have in my account, as you can see in the screenshot it's clean, but on your platform some emails bounced, that's why I decided not to import it again. If necessary, please let me know so I can delete it and import it again.



De: Pabbly Support <[email hidden]>
Para: <[email hidden]>
Fecha: mié, 01 jul 2026 16:33:46 -0600
Asunto: Re: Email Marketing Help [TCK-177779]

The list you shared here was imported on June 1, 2026. Please import the current list that you shared in your previous email, and then let us know.
image.png
Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com



Pabbly Support — Reply ·

Please import the cleaned list first, and then delete the existing list.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Luis Escobar — Reply ·
I've tried, but it won't let me delete the whole list, it won't let me delete even a single contact.



De: Pabbly Support <[email hidden]>
Para: <[email hidden]>
Fecha: mié, 01 jul 2026 16:47:20 -0600
Asunto: Re: Email Marketing Help [TCK-177779]

Please import the cleaned list first, and then delete the existing list.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com



Pabbly Support — Reply ·

It appears that you haven't renewed your plan. Since you can delete only up to 50% of your subscriber quota, you have already exhausted that limit. We suggest renewing your plan and then importing the new list. Once the import is complete, you can delete the existing subscriber list from your account.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Luis Escobar — Reply ·
If I pay for my plan and import my list, is it guaranteed that they will unlock me? I understand that the 30 days for a refund have already passed.


De: Pabbly Support <[email hidden]>
Para: <[email hidden]>
Fecha: mié, 01 jul 2026 17:33:45 -0600
Asunto: Re: Email Marketing Help [TCK-177779]

It appears that you haven't renewed your plan. Since you can delete only up to 50% of your subscriber quota, you have already exhausted that limit. We suggest renewing your plan and then importing the new list. Once the import is complete, you can delete the existing subscriber list from your account.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com



Pabbly Support — Reply ·

Yes, as long as you import the subscribers using the cleaned list shared above, the SMTP will be unblocked.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Pabbly Support — Reply ·

Let us know once you have renewed your subscription and imported your cleaned subscriber list. We will then have the SMTP unblocked

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Pabbly Support — Reply ·

Follow-up on SMTP Unblocking.

Please let us know once you have renewed your subscription and imported your cleaned subscriber list.

After that, we will have the SMTP unblocked from our end.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com

Pabbly Support — Reply ·

As we haven't heard back from you, we'll be closing this support ticket for now. If you still need any assistance, simply send us an email, and we'll be happy to help.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

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