Email Trigger Sent to Admin Instead of Form User in Pabbly Connect

Hello Pabbly Support Team,

I'm facing an issue with my Pabbly Connect workflow.

I have connected my form responses to Google Sheets, and then configured an email automation in Pabbly so that whenever a user submits the form, a confirmation email should be sent to the user's email address.

However, the workflow is not working as expected.

Instead of sending the email to the person who filled out the form, the email is always being sent to my own email address. The user who submitted the form does not receive any email.

Could you please help me identify what might be causing this issue? I would appreciate it if you could review whether:

• The email mapping is configured correctly.

• The recipient email field is pulling the user's email from the form response.

• There is any incorrect setting in my workflow.

• Any additional configuration is required to send emails to the form submitter instead of the admin.

Please let me know what changes I need to make to resolve this issue.

Thank you for your support.

Best regards,
Parul

Hello Parul,

Thank you for reaching out.

We'll be happy to investigate the issue you're facing with your workflow.

To help us review and troubleshoot the issue, kindly share the following details:

• Workflow URL of the affected Pabbly Connect workflow.

• A confirmation from your side stating:
  "I confirm Pabbly to access and test my workflow for troubleshooting purposes."

Once we receive the above details, our team will review the workflow, check the email mapping and recipient field configuration, and investigate the issue further. We'll then get back to you with our findings and the next steps.

We look forward to your response.

Hello,

We hope you're doing well.

We're just following up on our previous email to check if you had a chance to review the information we shared.

If you have any questions or need any further assistance, please feel free to reply to this email. We'll be happy to help.

We look forward to hearing from you.