Error in connecting Whatsapp number
Status: Open · Asked by zolwito on · 0 views
Hello,
I followed all the instructions to connect a Whatsapp number, those provided in the link below but I am getting an error.
https://forum.pabbly.com/threads/how-to-integrate-meta-with-pabbly-chat-flow-account.26000/
I already tried to disconnect everything from the Meta page and did it again for the same results.
The error I´m getting is: Error fetching WhatsApp number
Any ideas?
Regards,
Carlos
Hello @zolwito,
This error often occurs due to an expired or incorrect access token. Follow these steps to resolve it:
1. Generate a Permanent Access Token (Most Common Fix)
Temporary tokens expire quickly, causing connection issues. Watch this tutorial to generate a permanent access token and reconnect.
2. Ensure Proper Permissions
You must have admin access to both Meta Business Manager and WhatsApp Business Account (WABA).
3. Verify WhatsApp Number Registration
Check Meta Business Settings > WhatsApp Accounts to ensure the number is properly linked and not connected to another WABA.
4. Check Business Verification
An unverified Business Manager account may block API access. Complete verification in Meta Business Settings > Security Center.
5. Confirm Number Formatting & Availability
- Use the correct international format (+CountryCode Number).
- Ensure the number is not in use on the WhatsApp Business App (log out if necessary).
If the issue persists after updating the token, let us know.
thanks kiu