Error in the result generation step in GMB
Status: Open · Asked by stevenphan on · 0 views
For some reason, each time I press the button, the result is different. I don't understand why. Watch the video below to see the problem.
youtube.com/watch?v=cVGLS0AIaWU
Hey @stevenphan,
Please note that the Fetch Review action works differently from most other "Get" actions. It keeps track of the reviews that have already been fetched and retrieves reviews based on the options selected in the dropdowns.
In your current configuration:
- Types of Reviews to Fetch = Unreplied → Only reviews that have not been replied to will be considered.
- Ignore Rating Only Reviews = True → Reviews that contain only a rating and no review text will be ignored.
- Reset on Execution = No → Once a review has been fetched, the action will continue looking for the next eligible review in subsequent executions instead of fetching the same review again.
Because of this, if the latest unreplied review matching your criteria has already been fetched and there are no newer matching reviews available, the action will return an empty response.
If you set Reset on Execution = Yes, the action will restart from the latest review every time it executes. In that case, it will always fetch the most recent review matching the selected criteria, regardless of whether it was fetched previously.
So, the behavior you're seeing is expected based on the current settings and the availability of reviews matching the selected filters.