error message appears after the lead test

Status: Closed · Asked by Dorota Fleischacker on Jul 17, 2026 · 0 views

Dorota Fleischacker — Question · Jul 17, 2026

Hello,
we set up a Facebook campaign, and it is running and generating leads; however, we are unable to configure the Pabbly integration—specifically the "Facebook Ads" trigger event—because an error message appears after the lead test. Here is the video showing the issue.

Thanks in advance for your support.

Dorota

Pabbly Support — Reply · Jul 17, 2026

Hello Dorota,

Thanks for contacting us.

Could you please share the Workflow URL so that we can look into it and provide information accordingly?

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next email: "You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it."

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Dorota Fleischacker — Reply · Jul 17, 2026

Hello Adeel Akhtar,

You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it.

Here is the access to our workflow:

https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTY5MDYzMDA0M2Q1MjZlNTUzMTUxM2Ei_pc

Thanks and best regards

Dorota

Von: Pabbly Support <[email hidden]>
Datum: Freitag, 17. Juli 2026 um 19:08
An: [email hidden] <[email hidden]>
Betreff: Re: error message appears after the lead test [TCK-196609]

Hello Dorota,

Thanks for contacting us.

Could you please share the Workflow URL so that we can look into it and provide information accordingly?

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support — Reply · Jul 17, 2026

Hello Dorota,

Thank you for sharing the workflow. It seems to be an issue with permissions and the authentication token.

Kindly follow the steps shown in the video at 1:03 - 1:30 Minutes and remove the Pabbly Connect application from your Meta account - https://youtu.be/HDauRE3BtxI?t=64

Then, create a new workflow by creating a new connection.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Dorota Fleischacker — Reply · Jul 17, 2026

Hello,

Thanks for the hints. We followed the steps described in the video. We created a new workflow and established a new connection with Facebook, but the error still persists.

Lead access on Facebook is set to "Standard"; there are no custom restrictions.

Here is the link to the workflow again:

https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTY5MDYzMDA0M2Q1MjY4NTUzYzUxMzMi_pc

Thanks and best regards

Dorota

Von: Pabbly Support <[email hidden]>
Datum: Freitag, 17. Juli 2026 um 20:29
An: [email hidden] <[email hidden]>
Betreff: Re: error message appears after the lead test [TCK-196609]

Hello Dorota,

Thank you for sharing the workflow. It seems to be an issue with permissions and the authentication token.

Kindly follow the steps shown in the video at 1:03 - 1:30 Minutes and remove the Pabbly Connect application from your Meta account - https://youtu.be/HDauRE3BtxI?t=64

Then, create a new workflow by creating a new connection.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support — Reply · Jul 17, 2026

Hello Dorota,

As we reviewed the recently created workflow and the screenshots shared by you, the form selected in Meta and the form selected in Pabbly Connect workflow trigger are different. Can you select correct form and also, instead of New Lead Instant trigger event can you once try with New Lead trigger event.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Dorota Fleischacker — Reply · Jul 17, 2026

Hello Adeel Akhtar,

Thanks a lot for your help! We used the same lead form and the "New Lead" trigger event, and it’s working without errors now.

Many thanks!

Best regards

Pabbly Support — Reply · Jul 17, 2026

Hello Dorota,

You're welcome. Glad to hear that the issue is resolved and you are able to capture the leads without issue now.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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