Error Sending Campaign

Hello there,

Thanks for contacting us.

Could you please let us know the name of the Campaign that you are referring in which you face the email failure issue so that we can check it and provide information accordingly.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support:
Hello there,Thanks for contacting us.Could you please let us know the name of the Campaign that you are referring in which you face the email failure issue so that we can check it and provide information accordingly.Thanks & Regards,Adeel Akhtar🌐 Pabbly.com

https://emails.pabbly.com/app/campaign/campaign-report/6a598aecc5f78f02bfd0b7f8

Whats the result of your investigation please

Hello there,

After reviewing the details, I've escalated the concern to the Technical Team for further investigation. We will get back to you as soon as we hear from the Team. It may take up to 48 hours to get back to you.

Further, I recommend you to use a professional SMTP server that has the capacity to send emails in bulk, like Amazon SES, Mailgun, etc. As hosting SMTP servers are good for sending individual emails, with bulk sending, they fail because of the rate limitation. You may also face suspension or a bad email deliverability rate.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Hello Raymond,

Thank you for your patience while we investigated this matter.

Our technical team has identified and successfully resolved the underlying issue causing the "Greeting never received" error when sending campaigns to contact lists via external SMTP servers.

Could you please attempt to resend your campaign now and let us know if it goes through successfully?

OK I'll try it again today

You can close this ticket now.

Hello there,

Thank you for the confirmation, we are closing this Ticket now.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com