eWay Integration Not Working

I'm trying to use eWay and it's not working.

Hey there!
The team is working on this concern and it looks like it will take some time to fix this. So, if you have any other payment gateway, you can continue with that as of now and once this issue is resolved we will update you.

Thanks for your understanding.

Do you think this is an acceptable answer? Some companies could run their business on one payment gateway....

Hey there!
We request you share this snippet (refer to the image) with us from your live/production account.