Facebook "get ad account insight" error as token expires
Status: Open · Asked by rjwalkerz3sm on · 0 views
Here is a quick loom about the issue: https://www.loom.com/share/cffe0f8c1e004e148419dc90069ab4ac
Yes, you can access the workflow : https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTY0MDYzMzA0MzA1MjZhNTUzNyI_3D_pc
Hi @rjwalkerz3sm,
Please follow the steps shown in the video shared below to establish a new connection with your Facebook Ads Insight account. Monitor your workflow for some time, and if the issue occurs again, please let us know.
youtube.com/watch?v=evUbgRw9JBk
Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
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yes, that is exactly how i set it up, but the access token keep expiring.
Hello @rjwalkerz3sm,
Thank you for sharing the details and the Loom recording.
Upon reviewing the error message, it clearly indicates that the access token expired on Friday, 02-Jan-26 at 08:00:00 PST. The exact error received is:
“Error validating access token: Session has expired on Friday, 02-Jan-26 08:00:00 PST. The current time is Monday, 05-Jan-26 23:58:10 PST.”
Please note that when a System User access token is generated by following the complete documentation, it is considered non-expiring and should not expire automatically.
https://forum.pabbly.com/threads/facebook-ads-insights.2219/
Such a token would only become invalid if one of the following actions has occurred:
- The System User was removed or recreated in Facebook Business Manager
- Ad account access was revoked from the System User
- Required permissions (ads_read, read_insights, ads_management) were removed
- The Facebook app was deleted, restricted, or moved to another Business Manager
- The token was regenerated, which automatically invalidates the previous token
Could you please confirm whether any of the above actions were performed recently on your end?
If none of these changes were made and the token was generated exactly as per the guide, then the token should not expire on its own. Once we have your confirmation, we will be able to assist you further.