Facebook Lead Ads — Pages and Forms Not Fully Fetched in Trigger Dropdown

Hi,

I'm experiencing an issue with the Facebook Lead Ads trigger in one of my workflows.

The Facebook Page dropdown is now showing only 1 page out of the 20 pages I manage. This has always worked correctly before. The Lead Ad Form dropdown is also showing only 1 form for that page, while there are actually multiple active forms associated with it.

I also tried creating a brand new Facebook connection and re-authenticating, but the problem persists.

I recorded a short video showing the issue: https://www.loom.com/share/4fd6a6e618b940528f58f7981fc2b770

Steps already tried:
- Refresh Fields (multiple times)
- Switching to a different existing connection
- Created a new connection and re-authenticated
- Tested on multiple browsers
- Tested in incognito mode
- Waited 48+ hours
- Submitted a test lead via the Facebook Lead Ads Testing Tool

Could you please investigate why pages and forms are not being fetched correctly?

Thank you

Hello @salvomattina,

Thank you for sharing the workflow URL and the detailed information.

We would request you to reconnect your Facebook Lead Ads account by following the steps shown in the video below, as this usually resolves issues where pages or forms are not fetched correctly:

youtube.com/watch?v=HDauRE3BtxI

After reconnecting, please refresh the Page and Form dropdowns and check if all the pages and forms are displayed correctly.

If the issue still persists after reconnecting, please let us know and we will investigate it further.

Hi Preeti,

Thank you for your reply.

I have solved.

Thank you.

Hey @salvomattina,

Glad to hear everything is working smoothly now!

Since your concern has been resolved, we’d really appreciate your feedback:

• Google Review