Feature Request: Deep link to the inbox of a specific number filtered by contact phone

Status: Closed · Asked by f g b on · 0 views

f g b — Question ·

Currently, Pabbly Chatflow provides a dedicated inbox for each connected WhatsApp number, but access is fully manual: you open the inbox, select the number, and then search for the contact by name/phone.

It would be extremely helpful to have a direct URL (deep link) that allows you to open:

  1. The inbox of a specific WhatsApp number (one of the numbers already connected in the account).

  2. Focused on a specific contact/conversation, identified by the customer’s phone number.

The idea is to build links from an external CRM / panel like:

  • https://chatflow.pabbly.com/inbox?wa_number=+56XXXXXXXXXX&client_phone=+56YYYYYYYYYY

(or similar) that opens the exact conversation in the browser without extra navigation steps.

Use Case

  • We have our own web‑based CRM with thousands of contacts.

  • For each contact we store the customer’s WhatsApp number and the specific WhatsApp number (line/inbox) we use for that conversation in Pabbly Chatflow.

  • Agents primarily work inside the CRM and need to quickly open the corresponding WhatsApp conversation in Pabbly Chatflow for that customer.

Today the workflow is:

  1. Copy (Ctrl+C) the client number from the CRM → open Chatflow Web.

  2. Manually select the WhatsApp number via “Access Inbox”.

  3. Manually search for the contact by name/phone inside the inbox.

With a deep link, the workflow would become:

  1. Click "Pabbly Chatflow direct link" in the CRM.

  2. The browser opens directly the inbox for number X, focused on customer Y’s conversation.

This dramatically reduces friction, search time, and contact selection errors, especially for teams handling a high volume of conversations. If we added the &text= option (similar to the one on wa.me/number?text=) it would be perfect.

Pabbly Support — Reply ·

Hello,

Thank you for sharing your suggestion and explaining your use case in detail.

At the moment, this functionality is not available in Pabbly Chatflow. We recommend submitting it as a feature request on our roadmap so that our product team can review it and other users can vote for it.

Feature Request Roadmap:
https://roadmap.pabbly.com/b/pabbly-chatflow-new-feature-request-bugs

We appreciate your feedback and will be happy to assist if you have any other questions.

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

f g b — Reply ·

Thanks, i post it in the roadmap site.

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