Field-mapping picker (TinyMCE) stuck loading forever on Twilio "Body of the SMS" field

Status: Closed · Asked by monarch millworks on · 0 views

monarch millworks — Question ·
Steps: Instagram Lead Ads (New Lead) -> Twilio (Send SMS Message)

Issue: In the Twilio "Send SMS Message" action step, the "Body of the SMS" field (and initially the Sender/Recipient Number fields too) show an endless loading animation whenever I click into them. The field-mapping / insert-data picker never finishes loading, so I can't select any dynamic fields from the trigger step to insert into the message body. This happens consistently across multiple browsers and multiple networks.

I inspected this in DevTools and found the rich text editor (TinyMCE) instance backing this field never finishes initializing (tinymce.get(id).initialized stays false), which is why it's stuck. I also tried manually inserting the internal dynamic-value markup (the <span class="dynamic_value" data-attr="..."> format your editor normally generates) directly into the field, saved the step, and ran "Save & Send Test Request." Twilio actually received the literal raw markup text instead of the resolved lead value, confirming the mapping/resolution never happens because the editor component fails to load, not just a visual glitch.

Could your team please look into why the mapping-field editor fails to initialize on this workflow? Happy to share a screen recording if that helps.

Thanks,
Monarch Millworks
Pabbly Support — Reply ·

Hello Monarch,

Please try hard-refreshing your browser and see if that fixes the issue. If the issue persists, kindly log in to your Pabbly Connect account in an Incognito tab, record your screen, and share the recording with us so we can investigate the issue further.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Pabbly Support — Reply ·

Hello Monarch,

Just following up to check if you had a chance to try the suggested troubleshooting steps. Could you please let us know if they resolved the issue?

If the issue still persists, kindly log in to your Pabbly Connect account in an Incognito window, record your screen while reproducing the issue, and share the recording with us so we can investigate it further.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

Pabbly Support — Reply ·

Just following up to check if you had a chance to try the suggested troubleshooting steps. Could you please let us know if they resolved the issue?

If the issue still persists, kindly log in to your Pabbly Connect account in an Incognito window, record your screen while reproducing the issue, and share the recording with us so we can investigate it further.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Pabbly Support — Reply ·

Just following up on our previous message.

Since we haven't heard back from you, we're closing this support ticket for now.

If the issue still persists, please log in to your Pabbly Connect account in an Incognito window, record your screen while reproducing the issue, and send the recording to us at [email protected]. We'll be happy to investigate it further.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

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