Found a bug ...

Status: Closed Β· Asked by Raymond St Clair on Β· 0 views

Raymond St Clair β€” Question Β·
So when using the Segments ...

You will see that one segment has 9 subscribers with the TIER 1 tag.

Yet the total number by the segment name shows only (1)

Same for the Tier 2 segment shows only (1) but there are 2 subscribers with that tag.
Screenshot 2026-07-18 at 15.42.00.png
Screenshot 2026-07-18 at 15.42.09.png
Pabbly Support β€” Reply Β·

Hello,

Please perform a hard refresh of your browser and check if that fixes the issue. The segment count is appearing correctly on our end.
image.png

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Raymond St Clair β€” Reply Β·

I did that - I even logged out but I think this is still happening and not just on the Tier one people.

snag2.jpg

Raymond St Clair β€” Reply Β·
snag.jpg

This data needs to accurate

Raymond St Clair β€” Reply Β·

This also needs to update in real time (instantly) - I just added three more records and left it for 1 minute and its still not updated. Please sort this out. I am considering buying an enterprise package as I have more than 11,000 people in my team - if this doesn't work as it should then how can I recommend it to them - I would be inundated with complaints and bugs.

snag3.jpg

Pabbly Support β€” Reply Β·

Hello there,

We just checked, and at our end, all the values are showing correctly in all the segment lists. If you find any discrepancy at your end, then just edit the Segment and search the condition again; the values will be updated automatically.

2026-07-20_04h09_36.png

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Raymond St Clair β€” Reply Β·

Will keep checking it and let you know. It seems to be working now. So you can close this ticket now if you wish

Raymond St Clair β€” Reply Β·

No its still not right ...

Screenshot 2026-07-20 at 05.36.26.png

Pabbly Support β€” Reply Β·

Hello there,

As we checked all the Segment lists, they are showing the same count on both ends. If you see this difference after just updating the list, kindly wait for sometime and the correct count will start reflecting on both ends.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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