Getting error as token expired in whatsapp cloud api

Status: Open · Asked by Swetha on · 0 views

Swetha — Question ·

I have generated permanent token but it getting message as token expired.. so i generated new token but for that also it getting same error.
I have attached screenshot verify it

Preeti Paryani — Reply ·

Hey @Swetha,

Thank you for sharing the workflow URL.

Could you please confirm whether you have set up a new connection using a permanent access token? If yes, kindly share a screen recording of the entire process, including the Meta account where the token is generated and the steps followed to set up the connection.

This will help us review the setup in detail, as per the screenshot it appears that the connection used to execute the action may have been created using a temporary access token.

Looking forward to your update.

Swetha — Reply ·

I didnt set up a new connectiion through api in header i passed the token. could u please connect me to check this workflow. Below i attached the screen recording

Preeti Paryani — Reply ·

Hey @Swetha,

Thanks for getting back to us.

To help resolve this issue more efficiently, we recommend connecting over a Google Meet so we can review the workflow and token setup in real time. Please schedule a meeting at your convenience using the booking link below:

https://calendly.com/d/cvhx-t56-p8w/support-from-pabbly-preeti

Once you have scheduled the slot, kindly let us know, and we will take it forward accordingly.

Looking forward to assisting you.

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