GMB Trigger not working

Hi Team,

I have created a workflow using:

Trigger: Google Business Profile – New Review (Multi Location)
Action: Router (based on Review StarRating)
Action: Google Business Profile – Create Reply

The issue is:

• Manual “Save & Send Test Request” works perfectly.
• Reply is posted successfully during manual testing.
• However, when a new review is posted on Google, the workflow does NOT trigger automatically.
• No execution appears in the History section.

• All 70 locations are selected in the trigger.
• Workflow is turned ON.
• Polling interval shows 10 minutes.
• I have tested with a brand-new review posted after activating the workflow.
• The connected Google account has Owner/Manager access.
• I waited more than 15–20 minutes after posting the review.
• Still, no history entry is created.

1. Whether the trigger is correctly polling new reviews?
2. If there is any issue with multi-location triggers?
3. If Google token/connection needs re-authentication?
4. If there are known delays with Google Business Profile API?

Hey @Shekhar Gaud,

Upon checking your task history, it appears that the workflow has been triggered twice recently. However, after reviewing your workflow settings, it seems there may be a connection-related issue.

When we click on the Refresh Fields button in the trigger step, the Business Location dropdown becomes empty, which usually indicates a problem with the connection or account selection.

We recommend that you:

• Recheck the Google Business Profile connection
• Ensure the correct Google account is selected
• Reconnect the account if needed
• Refresh the fields again and reselect the locations

Once done, please test again and let us know how it goes.