GoHighLevel Contact Update Not Syncing All Data

Status: Open · Asked by Ilan Freeman on · 0 views

IlanFreeman — Question ·

My PabblyConnect workflow is all set up correctly, and the input/output fields are all correct. However, on the Lead Connector "Create or Update Contact" Step, not all of the fields are being updated in GoHighLevel. Specifically, I have a custom number field in GoHighLevel where I track loyalty points. Sometimes the field gets updated in the workflow, but more often it does not.

I'm having trouble understanding why this is happening and so I have no idea how to figuring out the solution.

Does anyone have thoughts/ideas on why this is happening?

Arshil Ahmad — Reply ·

Hi @IlanFreeman,

Please share the Task History ID where the data in the desired field wasn’t added to GHL.

Highlevele1 — Reply ·

This could be a field mapping or data type issue. I'd verify that the custom loyalty points field ID in GoHighLevel matches exactly what Pabbly is sending and check whether any other workflow or automation is overwriting the value after the update.

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