Google Drive File in specific folder does not trigger

Status: Closed · Asked by Georges on · 0 views

Georges — Question ·

I have just added a file on the folder From_BrotherDevice and the trigger did not pick it up.
Stopped suddenly out of the blue.
Re-connected google drive without any success

Preeti Paryani — Reply ·

Hi @Georges,

Thank you for reaching out.

We’ve checked the issue from our end, and it appears that an error is occurring during the polling process. We have escalated this to our technical team for further review.

Please allow us some time, and we will get back to you as soon as we have an update.

Georges — Reply ·

Hi Preeti, that is amazing. Issue started on the 5th of March if that helps.

Georges — Reply ·

There is no issue for Shared Drive trigger - just on the google drive.

Preeti Paryani — Reply ·

Hi @Georges,

Thank you for sharing the details.

Our team has created a new trigger with the same name, New File in Specific Folder, and the one you are currently using has been marked as legacy. We recommend switching to the new trigger and testing the workflow again.

Please let us know if this helps resolve the issue.

Georges — Reply ·

Preeti, a very big thank you. Your suggestion and recommendation worked!

Arshil Ahmad — Reply ·

Thank you for the update. Glad we were able to help.

We’d really appreciate it if you could share some quick feedback on the support you received:
https://forms.gle/GAjS4wdPYKuhnEYV9

Thank you for your time.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
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