HELP, BUG IN PAYPAL PAYMENTS
Status: Open · Asked by Nicolò Martucci on · 0 views
Hi Pabbly Support,
we are experiencing a critical issue with PayPal payments on our checkout.
When selecting PayPal, we consistently receive the following error:
“Invalid request - see details (The specified country requires a postal code)”
Important details:
- Stripe (card payments) works perfectly on the same checkout
- The issue occurs ONLY with PayPal
- We have already tested with valid Italian postal codes and full billing details
- We have received multiple user reports about this issue
This appears to be a problem with how the postal_code / zip field is being passed to PayPal in your integration.
This issue is urgent as it is blocking payments from PayPal users.
Please investigate and resolve this as soon as possible.
Best regards
Hey @dokicasa,
Thank you for reaching out to us.
It appears that you have already raised this concern with our team via email, and a response has been shared under the same thread. We request you to please check your inbox for updates under Ticket ID: 48902.
To avoid any confusion or duplication of communication, we recommend continuing the conversation over the same email thread. Our team is actively assisting you there and will help you resolve this at the earliest.