How can I find when a tag was assigned to a contact and identify its source (Workflow/API/Manual)?

Hi Team,

I'm trying to troubleshoot an issue with our automation and need some help tracking tag history for specific contacts.

We have multiple automation workflows where the trigger is based on tags. It seems that for some contacts, certain workflows are either triggering unexpectedly or not triggering as expected. To debug this, I need to know exactly when each tag was assigned and by what source.

For example, contact:

• Name: Aastha Singh
• WhatsApp: +91 70214 48108

Currently, this contact has tags such as:

• Webinar Attended
• Webinar No Show
• Trigger 3 hrs to go message

I need to know, for each tag:

1. Exact timestamp when the tag was added.
2. Source of the tag assignment, for example:
   • Workflow Automation (which workflow?)
   • API
   • Manual by an agent
   • Import
   • Other integration (Webhook, Zapier, etc.)
3. If it was added by a workflow, which specific workflow or automation assigned it.
4. Whether Chatflow maintains any audit log or event history for tag additions/removals.

We're trying to identify why some tag-based workflows are behaving unexpectedly, and having the complete tag assignment history would make debugging much easier.

Is there any way to access this information from:

• The Chatflow UI?
• API?
• Any guidance would be greatly appreciated.
  
  Looking forward to it 

Hello Sachin,

Pabbly Chatflow does not maintain an audit log or event history for tag assignments/removals. This means it is not possible to retrieve:

• The exact timestamp when a tag was added or removed.

• The source of the tag assignment (workflow, API, manual action, import, webhook, etc.).

• The specific workflow or automation that assigned a tag.

• A historical log of tag changes from the Chatflow UI or API.

At the moment, the best option is to check the task history of the individual Pabbly Connect workflows that add tags to your contacts.

Even this has its limitations:

• You'll need to review the task history of each relevant workflow individually.

• The task history is available only for the past 15 days.

• You'll need to open the individual task executions to see whether a tag was added and when that workflow ran.

Unfortunately, there isn't a centralized audit log that shows the complete history of tag assignments across all workflows.

If you'd like a feature to view the complete history of tag assignments and removals in Pabbly Chatflow, you can submit a feature request on our dedicated roadmap:

https://roadmap.pabbly.com/b/pabbly-chatflow-new-feature-request-bugs

Our product team will review your feature request submitted there. If feasible, they'll consider adding this functionality to Pabbly Chatflow.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com