How can we fix this?

[JUSTIFY]Hello Blue Sixteen,
This email is to notify you that for the workflow "Zoom SMS Trigger" , a recent task was not executed due to following error -[/JUSTIFY]
Task History ID: IjU3NjUwNTZiMDYzNTA0M2M1MjY4NTUzMTUxM2E1MTY3NTQzOTBmMzUi_pc
Step Name: Freshdesk > Create Ticket
Connection Name: Freshdesk #2
Task Error Detail:
{
"status": "error",
"message": "You do not have permission to access this resource."
}

Note that the workflow has not been paused and continues to run according to your settings. Further, you have the option to re-execute tasks that encountered error from the history section.

Hi @DarwinP,

Please establish a new connection with your Freshdesk account and see if that fixes your issue.

youtube.com/watch?v=TOSBcaMtVgA:476