How do I fix an oauth error?

Status: Closed · Asked by Paige Sevier on · 0 views

Paige Sevier — Question ·
I have gotten a few emails about oauth errors in a couple of my workflows. I have tried figuring out how to fix it with adding a new connection but I am struggling to know if I am doing it correctly. Is there a tutorial video somewhere? 
Pabbly Support — Reply ·

Hello Paige,

Thanks for contacting us.

Could you please share the text of the messages that you received so that we can provide information accordingly.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Paige Sevier — Reply ·

Hello Paige Sevier,

This email is to notify you that for the workflow "Becky Pepito - Virtual Analysis Booking" , a recent task was not executed due to following error -

Task History ID: IjU3NjYwNTZjMDYzMzA0MzY1MjZlNTUzMzUxMzM1MTYyNTQzMTBmMzAi_pc
Step Name: LeadConnector V2 > Create or Update a Contact
Connection Name: Becky Pepito
Task Error Detail:

{
    "statusCode": 401,
    "message": "Invalid JWT",
    "OAuthException > error": "invalid_grant",
    "OAuthException > error_description": "Location is not active",
    "OAuthException > ErrorTip": "Try creating a new connection to resolve the OAuthException error. Learn more: https://forum.pabbly.com/threads/how-to-solve-oauthexception-error.18724/"
}

Paige Sevier — Reply ·

Hello Paige Sevier,

This email is to notify you that for the workflow "Becky Pepito - Special UT Booking" , a recent task was not executed due to following error -

Task History ID: IjU3NjYwNTZjMDYzMzA0MzY1MjZlNTUzNzUxMzI1MTY3NTQzNzBmMzAi_pc
Step Name: LeadConnector V2 > Create or Update a Contact
Connection Name: Becky Pepito
Task Error Detail:

{
    "statusCode": 401,
    "message": "Invalid JWT",
    "OAuthException > error": "invalid_grant",
    "OAuthException > error_description": "Location is not active",
    "OAuthException > ErrorTip": "Try creating a new connection to resolve the OAuthException error. Learn more: https://forum.pabbly.com/threads/how-to-solve-oauthexception-error.18724/"
}

Pabbly Support — Reply ·

Hello Paige,

As per the error, the Location/Sub-account is not active anymore. The connection is named as Becky Pepito, which was created on 1st May 2025 using the credentials of the respective Location/Sub-account. As the location is not active, the connection automatically fails.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Paige Sevier — Reply ·

How do I create a new connection?

Pabbly Support — Reply ·

Hello Paige,

You can follow these steps in your account and update the existing connection. Once you update the connection, it will auto-update on all the workflows the connection is being used. Just make sure to log in to the particular Sub-account prior to following these steps.

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Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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