How to tag a lead or a contact in Zoho CRM

Hello!
I'm getting a lead information from manychat.
What I would like to achieve with this information is this:

1) If the lead information is new, creates the lead.
2) If the lead is already in my crm, it updates the lead and adds a tag.
3) If it is already a contact, do not create a lead. Just update the contact and add a tag.

How could I achieve this?
Thanks

Hello @MarcosM ,

In second step you need to add one more step from zoho CRM called search contact (with email) if the contact is there in your CRM it'll show in response received. Now you need to use router. In First condition of router where contact doesn't exist you need to create contact and in other condition you need to update the contact.

If you still unable to solve it let me know we can do a free zoom call and I'll help you out. FYI I'm not from pabbly connect team. I'm automation freelancer who helps other pabbly connect members.

Hello @MarcosM ,

In second step you need to add one more step from zoho CRM called search contact (with email) if the contact is there in your CRM it'll show in response received. Now you need to use router. In First condition of router where contact doesn't exist you need to create contact and in other condition you need to update the contact.

If you still unable to solve it let me know we can do a free zoom call and I'll help you out. FYI I'm not from pabbly connect team. I'm automation freelancer who helps other pabbly connect members.

Thank you Himesh for your help!
Will follow your instructions and if needed will reach you for the zoom call.
Great to know you, and to know that I could hire you to create awesome things here! Very helpful!

Happy to help.

Is there any way I search using the mobile and not the email?

Please contact me... I would like to hop on the zoom call.
I have other automations would like to set and would like your help.

You can email me here:- [EMAIL][email hidden][/EMAIL]
Or you can send FB message here:- https://www.facebook.com/himeshsoni07

Please contact me... I would like to hop on the zoom call.
I have other automations would like to set and would like your help.

Hello @MarcosM , Are we moving forward with this?

Replied to your message please check

Yes, please! I sen't you a message in facebook's messenger.