I am not getting an email after cancelling the subscription

I have cancel the subscription and set a cancellation on the next billing cycle also added a custom email for about to cancel. but still, I am not getting email after email is set to cancellation.

Hello Ashwin,
Greetings !!

Could you please provide the email address associated with the Pabbly Subscription Billing account where you are encountering the issue? This will allow us to further investigate the matter from our end.

We attempted to verify the account associated with [email][email hidden][/email], but it seems this may not be the correct account as we couldn't find any relevant information such as custom email templates, etc.

Hello Ashwin,
Greetings !!

Could you please provide the email address associated with the Pabbly Subscription Billing account where you are encountering the issue? This will allow us to further investigate the matter from our end.

We attempted to verify the account associated with [EMAIL][email hidden][/EMAIL], but it seems this may not be the correct account as we couldn't find any relevant information such as custom email templates, etc.

Hello Ashwin,
Greetings !!

We have completed our investigation. After testing in your account, we found that we are able to receive the email notification regarding subscriptions about to be canceled on our test email ID. Please refer to the screenshot below for more details.

We've also verified if these emails were sent to your (Merchant) email address. From our end, it appears the emails were successfully delivered to your address - [email][email hidden][/email] .
Could you please confirm if the issue is with you(Merchant) are not receiving the email notifications, or if it's your customer who isn't receiving this email notification? As per our checks, both seem to be working fine on our side.

We kindly ask you to check this on your end. If the issue persists, please let us know so we can investigate further and try to resolve it