I facing issue regarding an integration with zoho.

Status: Open · Asked by 1441 Fitness on · 0 views

1441 Fitness — Question ·
Dear Team,

Kindly I want to notify that we have integrated shopify with zoho. In which the flow initiate new shopify orders to zoho sales order in draft.
I found that the flow is creating customers multiple times in zoho. This is a very serious issue.
I need someone to connect with me to review and solve it.
Pabbly Support — Reply ·

Hello,

Thank you for reaching out.

We'll be happy to investigate the issue you're facing with your workflow.

To help us review and troubleshoot the issue, kindly share the following details:

  • Workflow URL of the affected Pabbly Connect workflow.

  • A confirmation from your side stating:

 "I confirm Pabbly to access and test my workflow for troubleshooting purposes."

Once we receive the above details, our team will review the workflow, investigate the issue, and get back to you with our findings or the next steps.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
Pabbly Support — Reply ·

Hello,

Could you please share the details of the customers for whom duplicate entries are being created? This will allow us to review the task history in detail and investigate the issue further.

Once we review the task history, we will update you with our findings and the appropriate resolution.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
1441 Fitness — Reply ·

Dear Team,

For all the customers the api is creating multiple accounts which contains more than one items in the order.

I request to connect with you on a meeting to show you the exact problem so that we resolve it.

Regards,

Pabbly Support — Reply ·

Hello,

Yes, you can schedule a meeting with our team using the link below: https://calendly.com/d/d3vf-km2-cqm

Please select a convenient available time slot. During the meeting, you can walk us through the issue, and we will review the setup and assist you accordingly.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
1441 Fitness — Reply ·

I am waiting in the meeting room.

Pabbly Support — Reply ·

Hello,

We noticed that the time slot booked for the meeting is not available with our team, and it falls outside our working hours. We're not sure how this slot was booked, as it is not available during our shift.

We kindly request you to reschedule the meeting using the link below. The available slots shown through this link are the correct ones for our team's working hours:

https://calendly.com/d/dv2b-fy7-q9q

Please select a suitable available time slot, and let us know once the meeting has been rescheduled.

We apologize for the inconvenience and appreciate your understanding.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com

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