I have one account with flows built, but signed up with a second email
Status: Open · Asked by Dr. Ruth Roberts on · 0 views
How do I combine the 2 accounts? the paid account is [email][email hidden][/email]. Other account is [email][email hidden][/email]
Hi @HPHC1,
Currently, it is not possible to merge or combine two Pabbly Connect accounts.
Alternatively, you can add one account as a team member to the other. This will allow you to access and manage workflows from a single account without needing to switch between logins.
Please let us know if you need guidance on setting up team member access.
Got it, thanks! And that will add those flows to my paid plan, or we will need to re-create them?
Hi @HPHC1,
Thank you for the clarification.
Since the plan has been purchased using [email][email protected][/email] and your workflows are present in a different account ([email][email protected][/email]), adding a team member will only allow access between accounts—it will not transfer the plan benefits (tasks/credits) to the account where your workflows exist.
To resolve this, we can help you transfer the subscription to the correct account, so both your workflows and plan remain in one place.
For this, please send an email to:
[email][email protected][/email]
Kindly ensure:
- You send the request from both email addresses (the one with the plan and the one with the workflows)
- Mention clearly that both accounts belong to you (with proof) and you want to transfer the subscription
- Keep both email IDs in CC for verification
Once we receive and verify the request, we will proceed with transferring the plan to the correct account.
Please let us know once done.