I want to cancel & request for refund

On 28th July, I registered & paid for PSB (Monthly) - Basic Plan. And unfortunately the plan is not for me.

I tried to request for cancelation & refund on 29th July. Later I received an email with an expired zoho meeting link to disccus about my cancelation (?).

Its been almost a week and nothing have changed, not even a single follow up.

Please advise.

Hello Nurpay,
We waited for you at the meeting. But you might have joined later and hence it was showing expired.

However, at your request, we've canceled the subscription & refunded the charged amount back to your original payment method. Therefore, let us know if you ever want to resume the services back in the future. We'll be happy to have you back.

Also, we request you to please share feedback on our system working in terms of your observation as this will help us in improving the software furthermore for precious users like you.

Your kind cooperation will be highly appreciated.