incoming message not receiving
Status: Closed · Asked by icce.org.in on · 0 views
sending templates successfully but receiving is not happening.
Hello @icce.org.in
Could you please confirm whether you have added the Webhook Callback URL and Webhook Token in Meta and enabled all the toggles under "Subscribe"?
We can see that the number 9302195939 was connected using the Manual Token method, so these steps are necessary.
After completing the above steps, you will also need to go to API Setup again and generate a new access token — however, you do not need to add this token anywhere.
Please confirm if all these steps have been completed.
If you need any assistance, feel free to let us know.
This issue is resolved. thank you.
Hello @icce.org.in
As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9
Thank you for your time.
PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.