Incorrect upcoming amount quoted in Payment Confirmation Message
Status: Closed · Asked by Jbbrack03 on · 0 views
I ran into an issue with a payment plan that seems a bit odd, and that I don't believe that I have any control over. I setup a subscription for 5 payments of $100 and a Setup Fee of $100. So for the customer the initial payment is $200 (first payment + setup fee). This went through correctly and the customer was billed correctly. However after making their payment, the payment confirmation stated that the customer's next upcoming payment would also be $200. I'm referring to the screen that pops up in Pabbly after someone successfully completes a transaction. This screen does not match the subscription that I created or the confirmation email that was sent to the customer. I'm not sure if it's a bug or something that I can adjust somewhere. So I'm bring it up here to see if there is a resolution. I don't want my customers to be quoted the wrong upcoming amount after making a payment.
Hello @Jbbrack03 ,
We have investigated this matter on our end and identified the same issue. It appears to be a result of a bug on our part. Please grant us some time to address and rectify this issue. We will keep you informed once it is resolved
Hello @Jbbrack03 ,
We have addressed and resolved the reported issue. Kindly review the changes on your end and inform us of any remaining concerns or issues.
Looks good! Thank you for responding so promptly