InvalidAuthenticationToken

Status: Open · Asked by Anna Shannon on · 0 views

Anna Shannon — Question ·
Sometimes I am getting failed task execution.

Trigger is failing due to error code: InvalidAuthenticationToken.
Error message is Lifetime validation failed, the token is expired.
Pabbly Support — Reply ·

Hello there,

Thanks for contacting us.

Could you please share the Workflow URL so that we can look into it and provide information accordingly? Also, share the particular Task History ID in which you got the particular error.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next email: "You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it."

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Anna Shannon — Reply ·
Thank you for the reply.

Workflow is: https://connect.pabbly.com/v2/app/workflow/share/WhJRY1AHA2BSGFc9VQYGIQoeAwdUDVEyXEVTQVJdVCxUGlEUA0JcNglFAiAFVgRlBE0GbFEOB2cOGlFVVAJUJ1NdVEZQU10nVRhVLlEIW2haBFF5UDE#

Most of the time it works, but sometimes I get the error message - eg this task history ID: IjU3NjYwNTZjMDYzNjA0MzE1MjZkNTUzNzUxM2E1MTY3NTQzNjBmMzIi_pc

Yes - You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it:
[email hidden]    
Anna Shannon
Follow Travel Agent Finder | (02) 8599 2880

                          

Pabbly Support — Reply ·

The InvalidAuthenticationToken error is related to your connection. Please establish a new connection with your Microsoft Office 365 account and check if that resolves the issue.
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Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Anna Shannon — Reply ·
Hi there, 

When I go to establish a new connection I get this error message. (below)
So I got my admin to grant permission and now the emails are sending from his email and his name (Iain Shannon - [email hidden]) which is not part of my business, so how do I fix this?

The automation is working, but I need the 'from' email to say 'Anna Shannon' name and email [email hidden] 

Thank you 




Hi there - its not resolved. Sorry I didn't reply sooner.

I was getting this message when I 

I was getting this message when I 
Anna Shannon
Follow Travel Agent Finder | (02) 8599 2880

                          

Pabbly Support — Reply ·

Hello there,

Kindly ask the Admin to grant your email address account the permission instead of giving it to the entire organization.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Anna Shannon — Reply ·
Thank you! I think its working now, appreciate it
Anna Shannon
Follow Travel Agent Finder | (02) 8599 2880

                          

Pabbly Support — Reply ·

Hello Anna,

Glad to hear that the issue is resolved. We are now closing this Thread.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Anna Shannon — Reply ·
thanks!
Anna Shannon
Follow Travel Agent Finder | (02) 8599 2880

                          

Pabbly Support — Reply ·

You're welcome.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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