Issue Sending Template Messages
Status: Open · Asked by Sri Sai Saravanan N on · 0 views
I am facing an issue while trying to send the template message to a few customers. Although the message is successfully delivered to some, it fails for others.
This task was assigned to me by my manager, and despite multiple attempts, I’m unable to identify the root cause of the issue. I would appreciate your guidance or support in resolving this.
Hello @saisaravanan,
Could you please share the email address associated with the Chatflow account where you are experiencing this issue?
[email hidden]
Hi Team, P@reeti Paryani, any update regarding this case.
Hello @saisaravanan,
Upon thoroughly reviewing the issue, we found the following:
- The "Message undeliverable" error appears for inbox chats where the phone number is not connected to a WhatsApp account.
Example chats: [insert examples here, if any]. - For numbers that are connected to WhatsApp, the following error is being returned:
"In order to maintain a healthy ecosystem engagement, the message failed to be delivered."
This error typically indicates platform-level restrictions.
For more details regarding this specific error, please refer to the following thread on our forum:
https://forum.pabbly.com/threads/getting-error-in-order-to-maintain-a-healthy-ecosystem-engagement-the-message-failed-to-be-delivered-in-chatflow.28819/
Let us know if you need further assistance.
Is there any way to check whether the customer's WhatsApp number is available or not?
Hello @saisaravanan,
As of now, there isn't any action available for this. However, we’ve escalated the request to our team and will keep you informed of any updates or developments.
New accounts receive 100 credits upon signup. Is an active subscription required to start messaging members, or can these credits be used for that purpose?
Hello @Rohan39478,
The trial credits (100) can be used to send template messages within Pabbly Chat Flow.
Feel free to let us know if you have any further questions.
Thank you for the reply. We are getting this as an error message while sending. Can you please check and share what can cause this issue?
Hello @Rohan39478,
Could you please confirm if you have selected a payment method in Meta during the process of adding the number? If not, we recommend adding a valid payment method to avoid this issue.
Let us know once it's done so we can assist you further.