Issue with Google Business Profile Review Replies Not Publishing via Pabbly

Dear Pabbly Support Team,

I am currently facing an issue with the Google Business Profile (GBP) automation connected through Pabbly.

Some review replies show a “Success” status inside Pabbly, while others show “Failed.” However, even for the replies marked as “Success,” the responses are not visible on the actual Google Business Profile.
Please guide me on how to resolve this issue at the earliest, as review replies are important for client engagement.

google business profile link - https://maps.app.goo.gl/Mip3ieacXvPuu6BG6
success task history showing review - https://maps.app.goo.gl/AkLNhZMaB2Sn9kWJ6
taks history id - IjU3NjYwNTZkMDYzNDA0MzM1MjY0NTUzMzUxMzA1MTY3NTQzMTBmMzQi_pc
Looking forward to your support.
Thank you.

Hey @Anaswara,

Thank you for sharing the details.

Upon reviewing your workflow, we observed that in both routes under the “Create Reply” action, a static review name was selected. Due to this, the system was repeatedly attempting to reply to the same review, which had already been responded to—resulting in the error.

We have now updated the workflow by removing the static mapping and correctly mapping the dynamic Review "Name” field from the trigger.

Before:

After:

Kindly monitor upcoming reviews and let us know if you face any further issues.

OK THANK YOU

Glad we were able to help.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
? Pabbly.com
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