Issue with WhatsApp Template Messages Not Being Delivered via DoubleTick Integration

Hi Team,

We have integrated our HubSpot CRM with DoubleTick CRM through your platform. The integration is active, the WhatsApp template has been approved, and the connection appears to be working correctly.

However, for the past few days, our clients have not been receiving any WhatsApp messages triggered from the workflow. We also tested the workflow manually, but the test response/message failed as well.

Details:

• Workflow Name: B2B Hubspot - Doubletick - 2026
• Template Name: followup_msg_help_V2

Kindly investigate this issue and let us know:

1. Why the workflow is not triggering WhatsApp messages.
2. Why the test response/message is also failing.
3. Whether there are any API errors, delivery failures, or template-related issues.
4. If any configuration changes are required from our end.

This issue is impacting our lead nurturing process, so we request you to prioritize it and provide a resolution as soon as possible.

Thank you.

Hi Harsh,

We reviewed your workflow B2B Hubspot - Doubletick - 2026 and checked the recent execution data.

The test response from your DoubleTick action step shows a status of "ENQUEUED" along with a generated MessageId. This confirms that Pabbly Connect has successfully passed the data and triggered the request to DoubleTick's servers.

Since the messages are stuck in an enqueued status and not delivering to the clients, the issue is happening on the downstream delivery network.

Next Steps:

1. Log into your DoubleTick Account and check if there are any pending errors, credit balance alerts, or connectivity blocks on your dashboard.

2. Share the specific Message ID (e.g., 23e03bc2-1b56-4e1d-9787-9f14169d77dc) with the DoubleTick Support Team.

Because Pabbly has successfully handed off the payload, their technical team will be able to look up this exact Message ID in their logs to identify why the message remains queued and isn't being pushed out to WhatsApp.