Klaviyo App - Create Profile - Does not seem to want to take email

I have gotten my flow to work to update existing customers in Klaviyo but I am having trouble with the creating a new profile in Klaviyo Create Profile. I get an error that I don't understand. I pass through the email in the email field then I pass through some custom fields as well (all of which are showing green in the flow) but get the error back. Any ideas on what I need to change?

I have gotten my flow to work to update existing customers in Klaviyo but I am having trouble with the creating a new profile in Klaviyo Create Profile. I get an error that I don't understand. I pass through the email in the email field then I pass through some custom fields as well (all of which are showing green in the flow) but get the error back. Any ideas on what I need to change?

youtube.com/watch?v=pdyKz26w7Oc

If you are still not able to solve this on your own feel free to DM me and we can do a free zoom call. FYI I'm not from Pabbly Connect team, just a freelancer who helps other Pabbly users.

Hello @QRSmartLabels,

We checked the workflow and the error.

As per the error message, it appears that none of the unique identifiers required to create the profile are being passed to Klaviyo. While you have mapped the Email field from the trigger, we noticed that in the failed task history, the email value was not actually received from the trigger response. As a result, no email was mapped to the Create Profile action, causing the action to fail.

Task History ID : IjU3NjYwNTZkMDYzZjA0MzQ1MjY5NTUzNzUxMzU1MTYzNTQzODBmMzgi_pc

We recommend adding a Filter step before the Klaviyo Create Profile action to check whether an email address is present in the trigger data. This will prevent the workflow from proceeding when the email is missing and help avoid such errors.

For example, you can configure the filter to continue only when the Email field is not empty.

Please give this a try and let us know how it goes.