Message sent by contact is displayed twice in inbox.

Hi

Whenever contact send us message in Whatsapp we receive the message but is displayed twice in inbox. Is there any setting missing or how to fix the same.

Thanks
Santhosh

Hello @santhoshchak,

This issue usually occurs when the webhook used for the manual token connect type has been added under multiple apps. Kindly remove the webhook from one of the apps, and the issue should get resolved.

Hi Preeti

Can you please elaborate. We did the setup only once initially and setup the API key in Meta and it was working fine but now all the numbers have the issue of duplicate messages.

Thanks
Santhosh

Hello @santhoshchak,

Could you please check if there are multiple apps under your developers.facebook.com, and the webhook for a number could be added under multiple apps, causing this issue? Please check if the webhook has been installed under multiple apps.

I have only two apps in Facebook developer each app mapped to one WhatsApp number and different webhooks. So there is no case of duplication. Both the numbers are displaying messages twice.

But both are under same business account.

Hello @santhoshchak,

To better assist you with this, we would need to look into the issue over a Google Meet.

Kindly book a slot with us as per your convenience using the following booking URL. Let us know once done.

https://calendly.com/d/cs8q-krm-92g/support-from-pabbly-preeti

Hello @santhoshchak,

Thanks for joining the meet.

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