Migrating from Interakt (Haptik) to Chatflow - existing WABA, no new WABA wanted

Status: Closed · Asked by Loan house on · 0 views

Loan house — Question ·
My WhatsApp number +91 93039 66453 is currently registered on WhatsApp Cloud API under an existing WABA that I already own in my own Meta Business Portfolio.

WABA ID: 1956276541911105
Business Portfolio ID: 1466040661614183
Phone Number ID: 1027531330446291
Current BSP partner: Haptik (Interakt), holding full-control partner access
Two-step verification: already disabled
Quality rating: High
10 approved templates live in this WABA

I want to move to Pabbly Chatflow without creating a new WABA and without deregistering the number.

1. Does your WhatsApp Connect embedded signup let me select this existing WABA, or does it only support "Connect your existing WhatsApp Business App"?
2. If it can attach to the existing WABA — do I remove the Haptik partner before or after connecting Pabbly?
3. If it cannot — can you onboard this number directly via API on your side?
4. Will my 10 existing approved templates remain usable?

Please confirm in writing before I make any changes. I have live ad campaigns driving traffic to this number.
Pabbly Support — Reply ·

Hello there,

Thank you for sharing the details of your WhatsApp Cloud API setup. Based on your requirements, please note the following:

  1. Partner requirement – There must be no BSP partner associated with the number. The current partner (Haptik) must be removed before connecting to Pabbly Chatflow.

  2. Credit line requirement – The WABA should not have any active credit line. Please ensure that any existing credit line is closed prior to migration.

  3. Two‑step verification – This must remain disabled to allow smooth onboarding.

  4. Templates – Once the above conditions are met and the number is successfully connected to Pabbly Chatflow, your approved templates can continue to be used. However, Meta’s transfer policies apply, and in some cases, re‑approval may be required.

In summary, before connecting to Pabbly Chatflow:

  • Remove the current BSP partner.

  • Ensure no active credit line exists.

  • Keep two‑step verification disabled.

We recommend confirming these prerequisites carefully before making any changes, especially since you have live ad campaigns driving traffic to this number. Further, you can email [email protected] between 10 AM to 5 PM IST for all your presales-related queries and onboarding assistance.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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