Multi-lead Creation on Zoho Module
Status: Open · Asked by Aliva Patnaik on · 0 views
Hi Team,
We’ve noticed that leads are being created multiple times in Zoho, despite having the "Phone Number = Unique" condition applied.
After a discussion with the Zoho support team, they confirmed that the issue is happening because the API is pushing the same lead multiple times within a span few seconds or less. As a result, Zoho is treating them as separate entries and creating duplicates.
Requesting you to please look into this on priority and resolve the issue at the earliest.
Hello @QuickSell
As we can see in the workflow "Calendly (India & Int'l) > Zoho", you're currently using the action event "Zoho CRM: Insert/Update Record (Legacy)".
We recommend switching to "Zoho CRM: Insert/Update Record with Subform Data" for better compatibility and performance.
Please let us know if the issue still persists after making this change.