No history of the workflow from 29th till 30th

Hello,

Thank you for reaching out.

After reviewing our records, we did not observe any platform downtime during the period you mentioned (from 29th, 6:30 PM to 1st, 8:51 AM).

To help us investigate the delay further, could you please share the following:

• Workflow URL

• The Google Sheet used in the workflow (with the necessary access permissions), shared with [email protected]

Once we have these details, we'll thoroughly review the workflow and identify what may have caused the delay.

https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZkMDYzMTA0MzM1MjY4NTUzMjUxMzQi_pc

A few leads were created on Calendly, but their data was not in Pabbly at all. That means they did not go to CRM or Google Sheet.

Hello,

Thank you for reaching out.

To help us investigate this issue, could you please share a few examples of the leads that were created in Calendly but did not appear in Pabbly Connect? This will help us trace those specific events and identify why their data was not received.

Additionally, please make sure that the Router conditions configured in your workflow correctly match the data for those missing leads. If the conditions are not met, the workflow may not proceed to the CRM or Google Sheets steps.

Once you share the lead details, we'll review them thoroughly and get back to you with our findings.

The thing, is that the lead was not captured in the first step altogether. Here are a few of the examples, of the cases where the Calendly demo was booked but the phone number or the data is not showing in PABBLY:

(Few of these leads were not created on Pabbly)

'+91 62031 31433

'+91 88082 87163

'+91 63886 34142

'+91 98937 05182

'+91 72969 32400

'+91 97615 58244

'+91 76962 42790

'+91 92196 12129

'+91 97046 04290

'+91 98981 75223

Hello,

Thank you for your patience.

We reviewed your workflow history and found that the following numbers have been successfully executed in the workflow:

1. +91 62031 31433
   Task History ID: IjU3NjYwNTZjMDYzNDA0M2M1MjZjNTUzNTUxM2E1MTY3NTQzNTBmMzQi_pc

2. +91 98981 75223
   Task History ID: IjU3NjYwNTZjMDYzNDA0MzA1MjZmNTUzMTUxMzA1MTY1NTQzMTBmMzYi_pc

However, the other numbers you mentioned were not found in this workflow.

Could you please confirm whether those missing executions might have been processed through a different workflow, or are they expected to be executed only through this workflow?

Additionally, kindly verify the following from your end:

• Please leave the User field blank by mapping it to the Map button if you intend for this trigger to apply to all users.

• Please confirm that you are using a Calendly Pro plan.

Once you confirm these details, we'll proceed further with the investigation.

A